About Us

About Us

OUR PLEDGE

We promise that when you consistently use our products, you will have a clean, clear and healthy pond or lake eco-system. If you are not completely satisfied, just return the product for a full refund.

We promise a great product that works, fast shipping, an actual person answering the phone with 9:00 to 5:00 EST access to a pond consultant. Simply click on Live Chat and you can chat with one of our resident experts. Are you unsure of the size of your pond or lake, or how to choose the right aerator or bacteria dosage? Just let us know and we can measure your body of water from a satellite and recommend the right solution.

Thank you for visiting our web site. We look forward to helping you maintain a healthy pond and lake eco-system.

about-organic-pond

WHAT WE CAN DO FOR YOU

Friendly, Knowledgeable Toll-Free Support (586-285-5832)

  • Before and after the sale, we’re satisfied when you are!
  • We have the answers to your product questions. If we don’t know the answer, we will find it and call you back!
  • We listen to you and answer all calls and emails within 24 hours (weekends may be longer).
  • Our extended customer service hours mean we can accommodate customers from coast to coast. Hours are: 8:00-5:00 Monday-Friday.

Great Deals & Price Matching

  • We offer free shipping on many products throughout the website.
  • We have discounted pricing on hundreds of products.
  • We offer price matching. Call us before you buy if you find a better deal somewhere else, we’ll match it if we can.
  • Return customers always get a discount.Ask us about our loyal pond lover program.

Fast, Safe, Reliable Shipping

  • Most orders ship within 24 hours and are guaranteed to be delivered to you damage-free. If anything does arrive damaged, we will promptly replace it at no additional charge to you.
  • Use our easy order tracking to monitor your package’s progress

One-Stop Shopping

  • Our huge inventory of 1000’s of pond and water garden products means you can find everything you need for your pond right here, so you can spend more time enjoying your pond and less hunting for the products you need.
  • We add new products every week, and are committed to providing the finest selection in every category of Pond and Water Garden Products.
  • Products are represented accurately on the website so that you know exactly what you are ordering
  • Guaranteed products-We promise that everything you purchase from OrganicPond.com will be free of damages or defects. Damaged or defective items will be promptly and cheerfully replaced at no additional charge to you.

Security & Privacy

  • Our partnership with Authorize.net means you can shop with assurance that your credit card information is safe and protected. If you prefer to order by phone, our customer service staff is standing by to take your order. You can reach us between the hours of 8am-5pm eastern time M-F.
  • Your name, address and telephone number are required for delivery of your package, and will never be used for any purpose other than fulfilling your order. Your email address is used to communicate with you about your order, and will never be added to our mailing list unless you authorize it. We do not share your information with any other companies- ever.

Friendly, easy to use website

  • Pages load fast and are easy to use, so you find what you’re looking for quickly. Our site map and search function make it even easier
  • Monitor your package’s progress with our easy order tracking.
  • And if you think our website is friendly, try calling our Customer Service!